Villas By Serene is a premium holiday villa rental and management platform operated by VBS Hospitality Private Limited, incorporated under the Companies Act 2013, India. We are the data fiduciary responsible for your personal data collected through villasbyserene.com and associated booking communications.

2.1 Identity & Contact Data

2.2 Booking Data

2.3 Payment Data

Payment transactions are processed by Razorpay. We do not collect, store, or have access to your full card number, CVV, or banking credentials. We retain only the transaction reference, amount, and payment status returned by Razorpay after a transaction.

2.4 Technical Data

2.5 Authentication Data

If you sign in using Google (OAuth), we receive your name, email address, and profile picture from Google. We do not receive your Google password. The data shared is governed by Google's own Privacy Policy in addition to ours.

We do not use your personal data for automated decision-making or profiling.

We do not sell, rent, or trade your personal data. We share it only in the following circumstances:

5.1 Property Owners & Caretakers

Your name, contact number, and booking details are shared with the property owner and on-site caretaker solely to facilitate your stay. They are not permitted to use this data for any other purpose.

5.2 Payment Processor

Razorpay receives the data necessary to process your payment. Their privacy policy is available at razorpay.com/privacy.

5.3 Google (Authentication)

If you sign in with Google, Google processes your authentication data under their own privacy policy at policies.google.com/privacy.

5.4 Legal Obligations

We may disclose your data to law enforcement or regulatory authorities where required by law, court order, or to protect the rights and safety of our guests, staff, or the public.

5.5 Business Transfer

In the event of a merger, acquisition, or sale of VBS Hospitality Private Limited, your data may be transferred to the acquiring entity. You will be notified of any such change via email.

After the applicable retention period, data is securely deleted or anonymised.

No method of transmission over the internet is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by law.

Under India's Digital Personal Data Protection Act 2023, you have the following rights regarding your personal data:

To exercise any of these rights, contact us at villasbyserene@gmail.com or WhatsApp +91 95943 77736. We will respond within 30 days. We may ask you to verify your identity before processing your request.

If you are unsatisfied with our response, you may escalate your complaint to India's Data Protection Board once it is established under the DPDPA 2023.

Our website uses only the following functional cookies, which are strictly necessary for the site to operate:

Because we use only functional cookies, we do not display a cookie consent banner. You can disable cookies in your browser settings, but doing so may prevent you from logging in or completing a booking.

Our website integrates with the following third-party services. Each operates under its own privacy policy:

We run Google Ads campaigns to reach new audiences. These campaigns operate on Google's platform and do not place any tracking pixel or retargeting cookie on villasbyserene.com. Visitors to our website are not tracked for advertising purposes.

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from children under the age of 18. Bookings must be made by an adult Lead Guest. If you believe a minor has submitted personal data to us without parental consent, please contact us immediately at villasbyserene@gmail.com and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be published at villasbyserene.com/privacy with a revised effective date. For material changes, we will notify you via email or a notice on our website. Your continued use of our platform after the effective date constitutes acceptance of the revised policy.

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact our privacy point of contact: